How to ensure speedy delivery
• Complete and correct payment information
• Complete delivery and billing addresses
Processing & Fulfillment Times
Please note that since our products are custom made, the processing time may take 2-7 business days to complete. Orders placed before 12:00pm ET/9:00am PT will begin processing the same day. Orders placed after this time will begin processing on the next business day. Orders are not processed on weekends or holidays. Shipping times stated below begin after processing has been completed.
Multiple items in an order may be shipped separately due to each item’s specific packaging requirements and/or the processing time and procedure for each individual item.
International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control. To ensure the most efficient handling of your international order, please make sure to include a local telephone number and email where you can be reached. Please check with your local customs authorities in advance to determine your country’s specific import requirements.
* Alaska, Hawaii, and Puerto Rico addresses are generally delivered within 5 mailing days after shipment, but these locations can have delivery times up to 9 mailing days. APO destinations can take up to 30 business days to be received.
** Premium orders to APO addresses may take 6-10 days to reach their destination after shipment.
*** Unfortunately, Express cannot deliver to P.O. Boxes or APO addresses. If you enter a P.O. Box or an APO address for this shipping option, we will ship your order via our Premium shipping option.